1. What prepared Clarence Otis for his position as CEO of Darden?
He learned the pressure associated with high expectation of customer. He attended williams colleges as an undergraduate . Clarence otis chance his career to that of an investment banker . He move to darden in 1995 as treasurer eventually otis became the CFO and advance to the role of CEO.
2. According to Otis, what is the key area for success for employees at the Darden company?
To remain relevant is the key . People who work for darden chains must be inspired and understand the corporate philosophy and its goals
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